About Choice Connect

Call Value Management™ is the key to delivering improved outcomes. Choice Connect introduced Call Value Management™ and it's technology to industry in late 2010 and has continued to enhance it's product and service portfolio to deliver arguably Australia's only fully integrated call tracking, recording, reporting, assessing and coaching platform.

Choice Connect is Australian owned and operated from offices in Sydney’s North West and has an expanding customer base across automotive, real estate and financial services sectors.

Choice Connect offers the most comprehensive call management solutions available, integrated with a complete Call Value Management™ technology to assist any business that relies on inbound and outbound calls. Our integrated solutions include assessment and coaching services, however extends to strategic planning and practical operational consultancy to improve operations where business and consumer engage.

Choice Connect’s business plans include ongoing expansion in Australia and to secure distribution channels in overseas markets as part of our internationalisation strategy.

Track
Report
Assess
Coach

Step 1 - Track

Track and record incoming calls.

Track and record incoming calls.

Integration to Choice Connect’s Call Value Management™ platform commences with a complete analysis of your businesses call capture strategy, including the development of this strategy if you don’t have one.

The implementation of a call capture strategy allows business to capture more call traffic. Our cloud based platform will track and record all calls by campaign via Choice Connect’s Call Value Management™ platform.

Choice Connect’s call tracking allows business to capture important inbound call details, regardless of whether it was answered or not.

Missed calls and their details are logged in real time providing business the opportunity to take immediate action before the sales opportunity is lost and therefore reducing leakage. Receive instant notifications by email or SMS to action a call back.

Step 2 - Report

View reports via the Call Value Management™
dashboard and reporting platform.

View reports via the Call Value Management™ dashboard and reporting platform.

Choice Connect’s cloud based Call Value Management™ platform engages a complete suite of tailored business reports, designed to support the decision making process. Choice Connect’s reports are industry specific and supported by a multi device abled management dash board, along with daily and weekly automated reports delivered to your inbox.

Step 3 - Assess

Call management is assessed by skilled assessors.

Call management is assessed by skilled assessors.

Choice Connect’s quality assurance team is dedicated to delivering value added benefits and improved performance outcomes to business by way of our Benchmark+™ assessment program. Our process involves assessing inbound and outbound calls to determine call management effectiveness and promptly sending alert notifications, along with important decision making information to maximise inbound call performance.

Choice Connect is Australia's only specialist Call Value Management™ company with specialisation in three sectors: automotive, real estate and financial services.

Calls are assessed by our quality assurance team and designed to meet the needs of industry and business with results delivered via Choice Connect’s industry leading business intelligence platform.

Step 4 - Coach

Coach team to deliver consistency and high
performing habits.

Coach team to deliver consistency and high performing habits.

Choice Connect's call coaching will improve inbound and outbound call management, with strategies focussed on improving sales organisations and any other business unit involved in customer call or face-to-face interaction.

Coaching plans are tailored to the needs of business and commence with the development of a specific call management strategy for your business, encompassing: people, process, organisational culture and the ongoing development of high performing habits at both individual and organisational level.

Testimonials

Here are a few testimonials, please contact Choice Connect to learn more and to speak to other Choice Connect fans!

"We have used different phone monitoring systems before that have done the job and job only. This one takes it to another level in monitoring and reporting. Easy system to use and does value add to the process of customer management."

Melrose Automobiles

General Manager

"Call Value Management has shifted behaviour and attitude towards customer management"

Lander Nissan and Chrysler Jeep Dodge

Dealer Principal
Site By Netstant